Refund Policy
Last updated: [Month Day, Year]
We want you to buy Solo Agent OS with confidence. If it's not the right fit for your business, we'll refund you — no questions asked.
1. Who's eligible
Anyone who purchased Solo Agent OS is eligible for a full refund if requested within 14 calendar days of the purchase date. This applies whether you bought directly through our checkout (processed by Paddle) or through our Etsy shop — only the mechanics differ: Paddle orders are refunded by Paddle, Etsy orders are refunded through Etsy to your original payment method.
2. How to request a refund
Send a message to support@proskai.com with the subject "Refund request," using the same email address you used at checkout.
We'll reply to confirm your order and process the refund — no forms, no reason required.
Paddle issues the refund to your original payment method. It typically appears within 5–10 business days, depending on your bank or card issuer.
3. What happens to your access
Because the Product is a digital template delivered as a copyable Notion workspace, requesting a refund means you agree to stop using the duplicated Notion workspace and any files from the Product for your business going forward. We may ask you to confirm this by email.
4. After 14 days
Refund requests made after the 14-day window are reviewed case by case. Email us and explain the situation — we're reasonable people.
5. Payment processor
Payments and refunds for direct purchases are processed by Paddle.com Market Limited, our payment processor and Merchant of Record. Refunds are issued to the original payment method used at checkout. If you bought through our Etsy shop, message us there and we'll issue the refund through Etsy instead — same 14-day guarantee, same no-questions-asked terms.
6. Contact
Questions about a refund? Email support@proskai.com and we'll get back to you as quickly as we can.